Green Bay, WI
"We went through the standard RFP process of several different providers, we also researched further via the Mitel website and found that ESG was rated the highest of the vendors that we were considering", said Sallie. “Everyone at ESG is just so easy to work with. They are very personable, very responsive, and hands on. The solutions ESG offered us, along with their ongoing support, have allowed us to optimize usage of the Mitel system. We are able to offer additional contact options to our customers such as live web chat, texting, social media, along with robust reporting capabilities. We can also track the reasons customers contact us and we can perform customer satisfaction surveys now.""
Cellcom is an innovative wireless company with more than 50 locations throughout Wisconsin and
Michigan. They provide nationwide 4G LTE service, affordable plans, and the latest in wireless devices.
Customer service is a top priority for Cellcom and a key differentiator when it comes to competitive
advantages. Which is why… [read more]
"You could get a Mitel system from somebody else, but you may not get the close connection we have with the ESG team, or the service. They’re a good, solid company. They’re growing; it’s impressive how much ESG has grown. I’m really proud of how they’ve expanded."
Five years ago Goodwill Industries of North Central Wisconsin was featured as an Interconnect Customer Spotlight. We caught up with Nancy Coonen, Vice President of IT, to see how things have gone since our last interview.
We found the Goodwill NCW employees have not missed their previous system. “The phone system we had was… [read more]